Shipping and Return Policy
Thank you for visiting and shopping at www.ests.co.za. Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
Shipment processing time
All orders are processed within 1-2 business days after payment. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a day or two.
Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
Shipment method |
Estimated delivery time |
Shipment cost |
Aramex |
2-3 business days |
R105.00 |
Shipment to P.O. boxes
ESTS does not ship to P.O Boxes. We only send to physical addresses within South Africa
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Damages
ESTS is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We currently do not ship outside the South Africa
Return & Refund Policy
If you are not entirely satisfied with your purchase, we're here to help.
Returns
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned
item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your bank account.
You will receive the credit within a certain amount of days.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
If you receive a refund, shipping costs are nonrefundable.
Contact Us
If you have any questions on how to return your item to us. Contact us